Terms & Conditions for hit51

In these Terms & Conditions, the following words and phrases carry the meanings assigned to them below unless the context requires otherwise:

• "Platform" means the hit51 website at https://hit51.bet, including all sub-pages, mobile-optimised interfaces, and any application programming interfaces (APIs) made available to members.
• "hit51" / "we" / "us" / "our" means the internationally licensed operator of the hit51 Platform.
• "Member" / "you" / "your" means any natural person who has successfully registered a verified account on the Platform.
• "Account" means the unique, password-protected member profile created upon successful registration, used to access betting, casino, and payment services.
• "Wallet" means the single IDR-denominated balance associated with a Member's Account from which all wagers are placed and into which all winnings and withdrawals are credited.
• "Wager" means any real-money bet, stake, or participation in a game of chance or skill placed via the Platform.
• "Bonus Funds" means any promotional credit, free-bet value, or non-cashable balance awarded to a Member's Account as part of a promotion, subject to wagering requirements before conversion to withdrawable funds.
• "KYC" means Know Your Customer — the identity and document verification process required before withdrawals are processed or account limits increased.
• "WIB" means Western Indonesia Time (UTC+7), the default time zone for all Platform operations, banking cut-off times, and promotional deadlines unless otherwise stated.
• "IDR" / "Rp" means Indonesian Rupiah, the sole transactional currency of the Platform.

By accessing the Platform, creating an Account, depositing funds, or placing any Wager, you unconditionally accept these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

If you do not agree with any provision of these Terms, you must immediately cease using the Platform and, if applicable, close your Account. Continued use of the Platform constitutes ongoing acceptance of any amendments published in accordance with Clause 17.

To register and maintain an Account on hit51 you must satisfy all of the following conditions at the time of registration and on an ongoing basis throughout your membership:

• You are a natural person aged 21 years or older. hit51 strictly prohibits access by minors. Any Account found to belong to a person under 21 will be closed immediately and all funds returned to the deposit source.
• You are a resident of Indonesia or are otherwise legally permitted to access and use online betting services in your jurisdiction. It is your sole responsibility to determine whether accessing the Platform is lawful in your location.
• You are acting on your own behalf and not as an agent, trustee, or nominee for any third party.
• You are not an employee, contractor, affiliate, or immediate family member of a hit51 employee or affiliate in a role that could create a conflict of interest.
• You have not previously had an Account closed or suspended by hit51 for breach of these Terms, fraud, money laundering, or any other prohibited conduct.
• You are not located in a jurisdiction where online gambling is explicitly prohibited under local law. Determining your local legal position is your responsibility; hit51 provides no legal advice in this regard.

Registration on the Platform is free of charge. Each eligible individual may hold exactly one Account. The registration of multiple accounts by the same individual — whether under the same or different personal details — constitutes a material breach of these Terms and will result in the closure of all associated accounts and the forfeiture of any balances held therein.

During registration you are required to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address in Indonesia, and a valid contact email address and phone number. You must promptly update this information if it changes.

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. hit51 will not be liable for any loss or damage arising from your failure to keep your login details secure. You must notify our support team immediately at support@hit51.bet if you become aware of any unauthorised access to your Account.

• Accounts may not be transferred, sold, or assigned to any other person under any circumstances.
• You may not allow any third party to access or use your Account. All activity conducted through your Account credentials is your responsibility.
• hit51 reserves the right to decline any registration application at its absolute discretion without providing a reason.

hit51 operates a risk-based KYC programme consistent with internationally recognised anti-money-laundering (AML) and counter-terrorist-financing (CTF) standards. All Members are required to complete KYC verification before their first withdrawal and before account deposit limits may be increased above the default threshold.

The standard KYC documentation required includes:

• A clear copy of a valid government-issued photo identity document (Indonesian National Identity Card / KTP, or a valid passport).
• Proof of current residential address dated within the past three months (utility bill, bank statement, or official government correspondence bearing your full name and address).
• Where payment is made via bank transfer, confirmation that the bank account used shares the registered name on your hit51 Account.

hit51 may at any time request enhanced due diligence documentation including a selfie photograph alongside your identity document, source-of-funds declarations, or transaction history for large-value accounts. Failure to provide requested documentation within the timeframe specified by the compliance team will result in withdrawal suspension and, where legally required, account closure with funds returned to source.

All deposits to your hit51 Wallet must be made from a payment method registered in your own name. hit51 does not accept deposits from third-party accounts. Accepted deposit methods currently include:

• Indonesian bank transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and BSI (Bank Syariah Indonesia).
• E-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

The minimum single deposit amount is Rp 10.000. There is no standard maximum single deposit; however, high-value deposits may trigger enhanced AML review. hit51 charges no deposit fees, though your payment provider may impose their own transaction charges for which hit51 accepts no responsibility.

Deposits are generally credited to your Wallet within 1–5 minutes during WIB banking hours. Delays may occur during peak periods, bank maintenance windows, or national public holidays such as Idul Fitri and Lebaran. In the event of a deposit that is not credited within 30 minutes, please contact our support team with your transfer receipt for manual reconciliation.

Withdrawals may only be processed to a bank account or e-wallet registered in the same name as your verified hit51 Account. hit51 does not process withdrawals to third-party accounts under any circumstances. The minimum withdrawal amount is Rp 50.000.

Verified accounts in good standing can expect withdrawals to be processed within 5–15 minutes during WIB banking hours. Withdrawals submitted outside core banking hours may be processed on the next available banking session. Withdrawals that trigger AML review thresholds may be subject to additional processing time pending compliance clearance.

• Funds derived from Bonus balances are subject to applicable wagering requirements before they may be withdrawn. Attempting to withdraw unconverted bonus funds may result in bonus forfeiture.
• hit51 reserves the right to request KYC documentation before processing any withdrawal, regardless of the Member's existing verification status, where fraud indicators are present.
• In the event of an Account being closed — whether voluntarily or by hit51 — any real-money balance remaining after the deduction of outstanding bonus obligations will be returned to the Member's verified payment method within 10 business days.
• hit51 does not charge withdrawal fees. Bank processing fees imposed by the receiving institution are the Member's responsibility.

hit51 offers a range of promotional incentives to new and existing Members from time to time. Each promotion is subject to its own specific terms published on the relevant promotion page at the time the offer is live. In the event of any conflict between the specific promotion terms and these general Terms & Conditions, the specific promotion terms shall prevail solely with respect to that promotion.

The following general principles apply to all bonuses and promotions on hit51 unless the specific promotion terms explicitly state otherwise:

• Bonus Funds must be wagered a minimum number of times (the "wagering requirement") before any portion of the bonus or associated winnings may be withdrawn as real money. The applicable wagering requirement is stated on each promotion page.
• Wagering requirements are calculated on the total bonus amount unless the promotion specifies otherwise. Wagers placed on certain game types (e.g., low-margin table games, certain slots) may contribute at a reduced rate toward meeting wagering requirements — contribution rates are published on each promotion page.
• Bonuses are issued to a single Account per household, IP address, device, and payment method. Attempts to claim the same bonus through multiple accounts constitute fraud and will result in account closure.
• hit51 reserves the right to withdraw, amend, or expire any promotion at any time with reasonable notice where operationally required. Promotions are not transferable and have no cash value prior to meeting wagering requirements.
• Bonuses cannot be used in conjunction with other promotions unless the offer explicitly states otherwise.

All Wagers placed on the hit51 Platform are subject to the betting rules applicable to the relevant product (sportsbook, live casino, slots, virtual sports, or esports). Detailed product-specific rules are accessible from within each product section of the Platform. The following general rules apply across all products:

• Once a Wager is confirmed and accepted by the Platform, it is binding and cannot be cancelled or amended by the Member. Confirmation is indicated by the issuance of a bet reference number.
• hit51 reserves the right to refuse or limit any Wager at its absolute discretion, including where it suspects professional betting, arbitrage, or any exploitation of pricing errors.
• In the event of an obvious pricing error (palpable error), hit51 reserves the right to void any Wager placed at the erroneous price. Members will be notified and their stake returned. This applies regardless of whether the event has concluded.
• Minimum and maximum bet stakes are set per market and may be adjusted dynamically based on market conditions, event type, or individual account risk profile.
• All sportsbook results, including mix parlay (multi-leg accumulator) and Asian handicap (voor bola) bets, are settled in accordance with the official result declared by the relevant sports governing body.
• In the event of a disputed result, hit51's trading team will review available evidence and its decision shall be final, subject only to the dispute resolution process in Clause 16.

The following activities are strictly prohibited on the Platform. Engaging in any of them constitutes a material breach of these Terms and will result in immediate Account suspension, forfeiture of balances, and referral to relevant authorities where legally required:

• Registering more than one Account, or registering on behalf of another person.
• Using automated software, bots, scripts, or artificial intelligence tools to place Wagers, access the Platform, or interact with the games in a non-human manner.
• Exploiting software bugs, glitches, or pricing errors. Any winnings arising from a known or suspected error must be reported to support and are subject to review and potential void.
• Collusion with other players in live casino games, poker, or any competitive game format hosted on the Platform.
• Match-fixing, spot-fixing, or any form of manipulation of sporting events on which Wagers are placed via the Platform.
• Using the Platform for money laundering, terrorist financing, or any other criminal purpose. hit51 has an obligation to report suspicious transactions to relevant international compliance bodies.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any subsequent interaction with hit51.
• Systematic exploitation of bonus offers through coordinated low-risk or zero-risk wagering strategies ("bonus abuse") that circumvent the spirit of promotional terms.

hit51 reserves the right to suspend, restrict, or permanently close any Account without prior notice where it has reasonable grounds to believe that a Member has breached these Terms, engaged in fraudulent activity, or where continued operation of the Account poses a legal, regulatory, or reputational risk to the Platform.

Upon account closure for cause, hit51 may withhold any or all balances pending investigation. Where an investigation concludes that no breach has occurred, funds will be returned to the Member's verified payment method within 10 business days. Where a breach is confirmed, funds may be forfeited in whole or in part depending on the nature of the breach.

Members may voluntarily close their Account at any time by contacting the support team. Voluntary closure requests are processed within 48 hours. Any real-money balance at the time of voluntary closure, net of outstanding bonus obligations, will be returned to the Member's verified payment method.

hit51 is firmly committed to promoting safe and responsible gaming practices. We provide every Member with access to the following self-management tools, all of which are available directly from the Account dashboard with no waiting period:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you may deposit into your Wallet. Limits can be reduced immediately; increases require a 7-day cooling-off period.
• Loss Limits: Cap the total amount you may lose within a defined period. Once reached, further wagering is suspended until the next period commences.
• Session Time Reminders: Configure alerts at set intervals (e.g., every 30, 60, or 120 minutes) to encourage regular breaks from play.
• Self-Exclusion: Temporarily or permanently suspend your Account. Self-exclusion periods are irreversible for their stated duration and cannot be lifted early.

If you believe that gambling is causing harm to you or to your family, we strongly encourage you to visit our Responsible Gaming page or contact our support team at support@hit51.bet. Support agents are trained to handle these matters sensitively, confidentially, and without judgment. 21+ only.

All content published on the Platform — including but not limited to the hit51 brand name, logo, trade dress, software, game content licensed from third-party studios, odds data, graphics, text, and user interface design — is the intellectual property of hit51 or its licensors and is protected by applicable international intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not extend to:

• Reproducing, copying, distributing, or publicly displaying any Platform content without prior written consent from hit51.
• Reverse engineering, decompiling, or otherwise attempting to derive the source code of any Platform software.
• Using the hit51 brand name, logo, or any confusingly similar mark in any context without express written authorisation.

hit51 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of this agreement and is available at /privacy-policy. By accepting these Terms, you also consent to the data practices described in the Privacy Policy.

Personal data collected during registration, KYC verification, and Platform use — including your name, contact details, payment information, and betting activity — is used to operate your Account, comply with legal obligations, prevent fraud, and improve Platform services. hit51 does not sell personal data to third parties for marketing purposes.

To the fullest extent permitted by applicable law, hit51 and its officers, directors, employees, licensors, and affiliates shall not be liable to any Member for:

• Any loss of profits, revenue, goodwill, data, or opportunity — whether direct or indirect — arising from use of or inability to access the Platform.
• Interruptions to Platform availability caused by maintenance, technical failures, third-party payment processor outages, force majeure events, or acts of any government authority.
• Losses arising from a Member's failure to maintain the security of their Account credentials.
• Any decision made in reliance on odds, statistics, or other information displayed on the Platform.
• The accuracy, completeness, or timeliness of third-party game content, live scores, or data feeds displayed on the Platform.

Where liability cannot be excluded by law, hit51's total aggregate liability to any Member in respect of any claim shall not exceed the total amount deposited by that Member in the 30 days immediately preceding the event giving rise to the claim.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which hit51 holds its international gaming licence. This does not affect any mandatory consumer protections that may apply to residents of Indonesia under local law.

In the event of a dispute between a Member and hit51 arising from these Terms or from any bet or transaction on the Platform, the parties shall first attempt to resolve the matter through good-faith negotiation. Members should submit a formal complaint to support@hit51.bet, clearly describing the nature of the dispute and the remedy sought. hit51 will provide a written response within 10 business days.

If a dispute cannot be resolved through negotiation within 30 days of a formal complaint being lodged, either party may refer the matter to the dispute resolution service designated by hit51's licensing authority. The decision of the appointed dispute resolution body shall be final and binding on both parties.

hit51 reserves the right to amend these Terms & Conditions at any time. Where amendments are material — meaning they significantly affect Members' rights or obligations — hit51 will provide at least 14 days' advance notice via email to the address registered on the Member's Account and by publishing a prominent notice on the Platform.

For non-material amendments (such as typographical corrections, clarifications, or updates to contact information), changes take effect upon publication on the Platform. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the amended Terms, you must cease use of the Platform and close your Account prior to the effective date of the changes.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions or your use of the hit51 Platform, please contact our support team through the following channels:

• Email: support@hit51.bet (plain text — not a clickable link)
• Live Chat: Available 24/7 directly from the Platform — click the chat icon on any page.
• Response Time: Live chat average first response under 90 seconds; email responses within 24 hours during WIB business hours.

For responsible gaming support, deposit limit requests, or self-exclusion activation, our dedicated team is available at all hours and can action your request immediately upon identity confirmation.